"Dear Bob Thank you so much for arranging such a swift replacement of the boot chains... I couldn't believe it when I saw the parcel today! Fantastic customer service - and I am very grateful. I meant to apologise on the note I enclosed with the chains because they were rather grubby despite my having brushed them - but my daughter had worn them (obviously). With renewed and sincere thanks, Paulina"

Paulina Craig

"Dear Andersons of Durham, My shoes arrived yesterday morning and I would like to say how pleased I am with them and also with the excellent service that you provided. It was a pleasure and I hope to buy more shoes from you in the future. With kind regards, Richard Evans"

Richard Evans

"Dear Sarah, I just wanted to convey a sincere thanks following the deilivery this morning of a pair of size 9, walnut Dubarry boots - which I ordered via you earlier this week. The service you have provided has been second to none, from your attention to detail, your approach to your customer and the very prompt delivery of the item I ordered. Thanks so much. Kate "

Kate Shore

"Good morning, just a quick email to let you know my shoes were delivered this morning. I am very impressed with the shoes and also very impressed with Andersons service, its the first time i have bought from you i somehow do not think it will be the last. Many thanks, from Paul."

Paul Hillas

"Comment: Good Afternoon, Yesterday evening I received by Grenson Archie brogues from your fine establishment! Very pleased with the shoes and also with such a speedy service. Many thanks, David"

David Charlton